Domande Frequenti

Log in at account.hajde-zemer.com, your order status and tracking are right there. Once your order ships, you'll also get an email with tracking. If you don't have an account yet, check your inbox for a Hajde Zemer email and follow the link.

Pre-order items are marked on the product page. They ship when the factory delivers new stock. Give us the window shown on the product page, usually 2 to 3 or 5 to 6 weeks. We'll send you a shipping confirmation with tracking the moment it's on its way. Worth the wait.

Yep. In-stock ships right away. Pre-order ships separately when the factory delivers. You'll get tracking for each. If you'd rather receive everything together, email us with your order number and we'll hold the in-stock items until the pre-order is ready.

Factories run on their own clock, especially around holidays. If there's a delay beyond the 4 to 6 week window, we'll email you before you have to ask. You can always check your account at account.hajde-zemer.com for the latest status. Besa.

If you ordered a pre-order item, it's in production. We don't send a shipping notification until it actually ships. That takes the window shown on the product page, usually 2 to 3 or 5 to 6 weeks from your order date. No news is good news. When it ships, you'll get an email with tracking right away. If it's been longer than 8 weeks, reply to your order confirmation and we'll check on it.

If your order hasn't shipped yet, we can update it, email us immediately at hajdezemerofficial@gmail.com with your order number and the correct details. We process changes the same day for unfulfilled orders. Once it's shipped, we can't reroute it. You'll need to contact the courier directly using your tracking number.

EU and UK: cancel within 14 days of delivery, for any reason. You cover return shipping, and we refund the purchase price to your original payment method within 14 days of the item reaching us.

Everywhere else: all sales are final, except faulty or incorrect items, which we always make right.

Wrong size? Email us at hajdezemerofficial@gmail.com and we send you a discount code to reorder in the right size, and you keep the original piece.

Items must be unworn and unwashed, with the original tags attached. For pre-orders, returns start once your item is produced and delivered.

Orders ship within 2 to 5 business days. Delivery estimates after that, in calendar days:

• USA: 7 to 14
• Canada: 10 to 20
• Europe, including the UK, Switzerland and the Nordics: 10 to 20
• Albania, Kosovo and the Balkans: 7 to 12, or 5 to 10 with DHL Express
• Australia, New Zealand and rest of world: 10 to 20

Pre-order items ship in the window shown on the product page (usually 2 to 3 or 5 to 6 weeks), then the times above apply. These are estimates; customs and holidays can add time. For costs and customs where you live, see Shipping to your country.

We ship worldwide. Albanian diaspora is everywhere, and so are we. Kosovo, Albania, Germany, Switzerland, Sweden, UK, Canada, Australia, wherever you are, we got you. See Shipping to your country for costs, delivery times and customs.

Orders of $149 or more ship free, including Albania, Kosovo and the Balkans. Applied automatically at checkout, no code needed. Pre-orders qualify the same way.

Don't panic. Here's what to do:

• Check with neighbors and your building's mailroom, couriers sometimes leave packages nearby
• Wait 24 hours, "delivered" scans sometimes appear before actual delivery
• Contact the courier directly with your tracking number and file a missing package claim, they can investigate with GPS delivery data

Once a package is marked delivered, the claim needs to go through the courier. We can't file it on your behalf.

• Delivery: orders ship within 2 to 5 business days, then arrive in 7 to 14 days.
• Shipping: $15.00. Free on orders of $149 or more.
• Returns: all sales are final, except faulty or incorrect items, which we always make right. Wrong size? Email us at hajdezemerofficial@gmail.com and we send you a discount code to reorder in the right size, and you keep the original piece.

• Delivery: orders ship within 2 to 5 business days, then arrive in 10 to 20 days.
• Shipping: $20.00 across Europe. Free on orders of $149 or more. Checkout shows the price in your currency.
• Import fees: any import VAT or duty depends on your country and is set by local customs.
• Returns: you can cancel within 14 days of delivery, for any reason. You cover return shipping, and we refund the purchase price to your original payment method within 14 days of the item reaching us.

• Delivery: orders ship within 2 to 5 business days, then arrive in 10 to 20 days.
• Shipping: $20.00. Free on orders of $149 or more.
• Customs: no customs duty on clothing into Switzerland since 1 January 2024 (Swiss Federal Council). Swiss import VAT and a small courier fee may apply.
• Returns: Switzerland is outside the EU, so all sales are final, except faulty or incorrect items, which we always make right. Wrong size? Email us at hajdezemerofficial@gmail.com and we send you a discount code to reorder in the right size, and you keep the original piece.

• Delivery: orders ship within 2 to 5 business days, then arrive in 10 to 20 days.
• Shipping: $20.00. Free on orders of $149 or more.
• Customs: no customs duty on orders of £135 or less (GOV.UK). UK VAT may apply.
• Returns: you can cancel within 14 days of delivery, for any reason. You cover return shipping, and we refund the purchase price to your original payment method within 14 days of the item reaching us.

• Delivery: orders ship within 2 to 5 business days, then arrive in 7 to 12 days, or 5 to 10 with DHL Express.
• Shipping: $25.00 on orders under $149, free on orders of $149 or more. DHL Express $45.00.
• Import fees: set by your local customs, if any.
• Returns: all sales are final, except faulty or incorrect items, which we always make right. Wrong size? Email us at hajdezemerofficial@gmail.com and we send you a discount code to reorder in the right size, and you keep the original piece.

Na shkruani shqip nëse preferoni.

• Delivery: orders ship within 2 to 5 business days, then arrive in 10 to 20 days.
• Shipping: $20.00. Free on orders of $149 or more.
• Import fees: duties and taxes may apply, set by Canadian customs.
• Returns: all sales are final, except faulty or incorrect items, which we always make right. Wrong size? Email us at hajdezemerofficial@gmail.com and we send you a discount code to reorder in the right size, and you keep the original piece.

You'll get a tracking email once your order ships. You can also log in at account.hajde-zemer.com, your tracking link is always there. If you can't find the email, check your spam folder first.

Nah. That's normal. Tracking usually sits quiet for a few days after we ship, especially during customs. Once it moves, it moves fast. If it's been 7+ days with no movement on a US order, or 14+ days on an international one, reply to your shipping email and we'll look into it.

Check your spam folder first. Our emails sometimes land there. If you still can't find it, log in at account.hajde-zemer.com where your tracking link is always visible. For EU and Balkans orders, tracking may not show movement until the local courier scans the package. That can take up to a week after the shipping email goes out. That's normal.

The quickest way is to start it yourself at account.hajde-zemer.com, or email us with your order number.

EU and UK: 14 days from delivery to cancel for any reason, with the purchase price refunded to your original payment method. You cover return shipping.

Everywhere else: all sales are final, except faulty or incorrect items, which we always make right.

Wrong size? Email us at hajdezemerofficial@gmail.com and we send you a discount code to reorder in the right size, and you keep the original piece.

Size charts and measurements are on every product page. Between sizes, size up: our fits run slightly relaxed.

Email us at hajdezemerofficial@gmail.com with your order number and a photo of the item. We send you a discount code to reorder in the right size, and you keep the original piece. In the EU or UK you can also cancel and return it within 14 days of delivery instead.

Before you reorder, double-check the size chart: measurements are laid flat, pit-to-pit.

Most pieces run true to size with a slightly relaxed fit. We measure laid flat, pit-to-pit for chest width. When in doubt, size up. Our jackets are meant to be worn with presence, not shrink-wrapped.

Every product page has its own size chart, but here's a general guide for our jackets and hoodies (measured flat, in inches):

How to measure: Lay a similar garment flat. Measure chest pit-to-pit, length from collar seam to hem. Compare against the chart above. If you're between sizes, go up.

For exact measurements per product, tap the "Size Guide" button on any product page. It shows detailed charts for Eagle Jackets, Velour Jackets, Hoodies, and Velour Pants with product photos and CM/IN toggle.

Checkout shows prices in your local currency in most countries. If your card is in a different currency, your bank may add a conversion fee, which goes to them, not us. Temporary holds usually drop off in 3 to 5 business days. We only charge what you see at checkout.

It depends where you live.

• Switzerland: no customs duty on clothing (Swiss Federal Council). Swiss import VAT and a small courier fee may apply.
• United Kingdom: no customs duty on orders of £135 or less (GOV.UK). UK VAT may apply.
• Everywhere else outside the US: import VAT or duties may apply, set by your country's customs.

Any import fees are paid to the courier or customs, not to us, and are not included in our prices. Not sure? Message us before you order and we'll check for you.

A few things to check: codes are case-sensitive, can't be combined with other discounts, and some are single-use. Make sure you're entering it in the discount field at checkout (not the gift card field). Still not working? Email us at hajdezemerofficial@gmail.com with a screenshot and we'll sort it.

Our Eagle Jackets feature full embroidery, not screen print, not heat transfer. The double-headed eagle is stitched into every jacket. Built to last and looks better with age.

Every design is ours, and every piece is made to last. Some tees are made to order, which is why they can take a little longer to ship. Albanian-stubborn about quality.

Depends on the piece:

• Eagle Jackets: Heavy-weight shell with full embroidered eagle, built to layer and last through seasons
• Velour Sets: Premium velour fabric with a soft hand feel, stretchy, breathable, and machine washable
• Hoodies: 400gsm heavyweight cotton-blend fleece, thick enough to hold its shape, soft enough to live in
• Necklaces: Stainless steel with 18K gold or silver plating, hypoallergenic, tarnish-resistant

Every product page lists full material details. We don't do thin fabrics or cheap blanks, if it doesn't feel premium, it doesn't leave the factory.

"Hajde" means "let's go" and "zemer" means "heart" in Albanian. Together it's an expression of encouragement, like saying "come on, sweetheart" or "let's go, with heart." It captures the energy and warmth of Albanian culture.

Hajde Zemer was founded by Blerim, an Albanian influencer and artist who wanted to create premium streetwear that represents Albanian culture authentically. Every piece is designed with the diaspora in mind, for Albanians worldwide who wear their pride loud.

Quality over quantity. Real embroidery, premium materials, and designs that feel like culture, not costumes. Our eagle jackets have been worn by celebrities and featured across social media because the craftsmanship speaks for itself.

Email us at hajdezemerofficial@gmail.com or DM us on Instagram @hajde.zemer. We typically respond within 24 hours. Na shkruani shqip nese preferoni.